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Do core values really matter? Let’s find out. A senior reporter from the HuffPost (formerly Huffington Post) calls me to discuss a national story about a suicide case that our firm handled.  Before I said a word, I knew that I had to get the consent of our client.  Once consent was obtained, I still questioned more »

This story never gets old. The defense expert is on the witness stand and seemingly out of nowhere, the expert begins testifying about new medical records that you’ve never seen before.  You stand up to object to the newly disclosed medical record, and the defense counsel makes some feeble excuse for non-disclosure.  The Judge takes a more »

The meeting was not going as I had hoped. For the first 90 minutes of this meeting with a prospective client in her living room, I told her how our law firm could help in her wrongful death case involving the death of her husband.  Nothing I said seemed to resonate.  Our prospective client stared silently more »

Google reviews are marketing gold for your law firm.  Steve Fleschner, Esq., a disability and injury lawyer in Terre Haute, Indiana, increased his firm’s Google reviews from roughly 100 to 1,239 by rallying his employees in the process.  Some team members were not helpful, but others cranked out reviews.  Getting Google reviews became a game more »

The owners of the most successful law firms will tell you (if you ask) that their key to success is simple: they run their law firm like a business.  Seems pretty fundamental, but how many law firm owners run their firm like a business?  Almost none. The ultimate goal is a self-managing law firm.  A self-managing more »

 ​Do the leaders of your law firm know what you expect of them? Just expecting the leaders of your law firm to do their job provides no guidance. Your leadership principles should be crystal clear and guide the decisions of your leadership team.  By documenting your firm’s leadership principles, your leaders will know what is more »

​Errors and omissions policies are a weird combination of claims-made and occurrence-made policies.  The claim must be made within the policy period of the professional liability policy and the occurrence that gives rise to the claim must be brought within the policy period or within the period of your retroactive date. If the occurrence that gives more »

​What is the most common reason that team members (a/k/a employees) fail? New team members fail because they do not know what is expected of them. And why is that?  Because you did not take the time to explain clearly what you expect from them. The next time that you hire a new team member take more »

At a mastermind, a 30-year old lawyer makes a bold proclamation, “I want to be a malpractice lawyer.” The lawyer is met with more than a healthy dose of negativity by the members and is told that he should avoid malpractice work due to its complexity and substantial cost. I did not agree.  I told the more »